All goods are sold on a payment-before-dispatch basis. Orders must be paid in full by credit card, cheque, Laser, or bank transfer before processing.
Where credit terms have been formally agreed between the customer and Clareherbs Ltd., these terms must be strictly adhered to. Statements are issued monthly, and all invoices must be settled within 28 days of the statement date.
Orders are shipped by courier. National and international courier rates apply.
Orders with a value over €200 qualify for free delivery within the Island of Ireland only.
We use GLS Couriers for deliveries.
If goods are returned for a legitimate reason, they must be accompanied by the appropriate Clareherbs Ltd. documentation, clearly detailing the reason for return. Claims cannot be processed until the relevant goods have been received back by Clareherbs Ltd.
All goods should be checked immediately upon delivery.
Any issues must be notified in writing within three (3) days of delivery.
If a full consignment has not been received within 21 days of the invoice date, written notice must be issued immediately to Dr Clare Clinic and Apothecary.
Claims received outside these timeframes cannot be considered.
All goods remain the property of Clareherbs Ltd. until full payment has been received and processed.
Clareherbs Ltd. makes no formal undertaking as to the suitability of any product for any individual consumer. Customers and end users are responsible for informing themselves fully before using any goods supplied by Clareherbs Ltd.
These terms and conditions do not affect a consumer’s statutory rights.
Order Queries & General Support:
📧 tara@drclare.net
📞 091 583260
Accounts & Refund Queries:
📧 accounts@drclare.net
(Attn: Loretta)